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    Question
    1.Which of the following is considered a major process flow structure?
    Lead Time
    Fabrication
    Lean Manufacturing
    Project
    2. ISO audits result in certifications that are done by first second or third parties. Which of the following result in the best certification of a firm?
    Certification is sought by any firm assuming they pay annual dues.
    2nd Party where a customer audits its supplier
    3rd Party where a qualified national or international standards/certifying agency serves as an auditor
    1st Party where a firm audits itself against ISO standards
    3.Which of the following is ISO 14000 primarily concerned with?
    Quality management
    Time management
    Continuous improvement management
    Environmental management
    4. Which is the one correct value stream principle?
    Look for efficiencies in the factory office physical procedural and technical operations.
    Eliminate waste that stops slows down or diverts the value stream.
    Concentrate on speeding up value-adding operations rather than removing waste.
    Keep the value stream moving at minimum velocity.
    5. What is the starting point in developing a capacity plan for a health care operation?
    Determining the effective capacity over time
    Estimating design capacity
    Forecasting patient demand for a reasonable length of time
    Discovery of the bottleneck operation
    6. Which of the following is considered an organizational blueprint which prescribes the quantity and time frame for when each end product will be assembled?
    MRP (Material Requirements Plan)
    ERP (Enterprise Resource Planning)
    MPS (Master Production Schedule)
    WBS (Work Breakdown Structure)
    7. Which of the following is an element that addresses elimination of waste under lean production?
    Kanban production control system
    Production ahead of demand
    Minimized run times
    Group plant loading technology
    8. In most cases demand for products or services can be broken into several components. Which of the following is considered a component of demand?
    Level elements
    Future elements
    Past elements
    Cyclical elements
    9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
    Reducing product quality during the assembly process
    Designing products so they can be manufactured by a virtual factory
    Reducing equipment in the production process
    Simplification of the product by reducing the number of separate parts
    10. Which of the following is one of the principles of reengineering?
    Quality at the source
    Do not select suppliers on the basis of price alone.
    Have those who use the output of a process perform the process.
    Leverage high cost employees with lower cost employees.
    11. Which of the following is a characteristic that can be used to guide the design of service systems?
    Services are all similar.
    Services businesses are inherently entrepreneurial.
    Quality work means quality service.
    Services cannot be inventoried.
    12. Considering Hau Lees uncertainty framework for classifying supply chains which of the following is given to a supply chain which has an evolving supply process based on functional products?
    Risk hedging
    Forward looking
    Efficient
    Agile
    13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?
    Trust
    Teamwork
    Task
    Time
    14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
    The service package has the same legal protection available to manufactured goods.
    Manufacturing is far more capital intensive than services.
    The service process and service product can be developed independently.
    The service package is the major output of the development process.
    15. A project can be segmented into which of the following?
    Events
    Sub-jobs
    Work packages
    Success markers
    16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
    Statistical tools
    Decision trees
    Work sampling
    Gap analysis
    17. According to the theory of constraints which of the following can be a capacity-constrained resource (CCR)?
    Product design
    Inoperable equipment
    An employee
    A customer
    18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
    Economies of shape
    Economies of size
    Economies of scale
    Economies of scope
    19. According to the theory of constraints which of the following financial measurements can be used to measure the firm’s ability to make money?
    Operating expenses
    Dividends
    Sales
    Return on investment
    20. Demings PDCA (plan do check and act) cycle underlies what inherent Six Sigma principle?

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