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    Question 1
    To make your business messages more readable you can do which of the following?
    Add footnotes.
    Incorporate numbered and bulleted lists.
    Include a bibliography at the end.
    Eliminate white space.
    Question 2
    An organizational pattern that presents the main idea followed by details explanation and evidence represents the
    indirect organizational pattern.
    direct organizational pattern.
    geographical organizational pattern.
    chronological organizational pattern.
    Question 3
    Which of the following is a phrase?
    On page three of the owner’s manual
    She applied for the scholarship
    If you are available
    Because you surpassed your sales goals
    Question 4
    Conduct a discussion of give consideration to and reach a conclusion that are all examples of
    verbs that have been converted to nouns.
    long lead-ins.
    trite business phrases.
    redundancies.
    Question 5
    What type of outline shows how every item at every level relates to the whole?
    Decimal outline
    Alphanumeric outline
    Scratch list
    Web-based outline
    Question 6
    The sentence Please do not hesitate to contact us if you have any questions could be made more effective by eliminating a(n)
    trite business phrase.
    flabby expression.
    redundancy.
    opening filler.
    Question 7
    Phase 3 of the 3-x-3 writing process begins with doing which of the following?
    Evaluating your document to determine whether it achieves its purpose
    Deciding how to organize the message
    Composing the first draft
    Revising the message to improve content and sentence structure
    Question 8
    Alexis must proofread a complex business document. What is the best advice you can give her?
    Proofread the document on your computer screen to save paper.
    Be prepared to find errors.
    Read the document just once to save time.
    Alexis should do all of these.
    Question 9
    The sentence I am writing this e-mail message to let you know that we have received and processed your return
    contains a redundancy.
    contains a long lead-in.
    contains empty words.
    is an example of good business writing.
    Question 10
    Chloe is part of a team identifying ideas to cut expenses. The team has decided to hold a brainstorming session. What is the best thing the team can do during this session?
    Remember that the goal of a brainstorming session is quality not quantity.
    Critique and evaluate each idea as it is presented during the brainstorming session.
    Set an established time limit.
    To encourage the maximum number of ideas avoid defining the problem at the beginning of a brainstorming session.
    Question 11
    Which of the following phrases is free of redundancies?
    Essential items
    Big in size
    Combined together
    New beginning
    Question 12
    To make your business messages concise you should avoid which of the following?
    Flabby expressions
    Unnecessary introductory words
    Redundancies and empty words
    All of these choices
    Question 13
    Which of the following is an advantage of writing concisely?
    Concise messages are easier to comprehend than wordy messages.
    Concise messages are more persuasive.
    Concise messages are less emphatic than wordy messages.
    All of these choices are advantages of writing concisely.
    Question 14
    Which of the following sentences avoids use of trite business phrases?
    The application will be sent under separate cover.
    Enclosed please find a coupon to use during your next visit.
    We have received your loan application.
    Please do not hesitate to call me if you have questions.
    Question 15
    Terry is working on a business proposal for a prospective client. What is the primary question Terry should ask as he gathers information for his project?
    How much money does the client have?
    What does the client need to know about this topic?
    Does the client have a good reputation in the community?
    How can I make myself look good in the eyes of my client?
    Question 16
    Which of the following is a run-on sentence?
    Many companies use Facebook to connect with customers; some even use Twitter.
    Many companies use Facebook to connect with customers and some even use Twitter.
    Many companies use Facebook to connect with customers some even use Twitter.
    None of these choices
    Question 17
    Which of the following sentences contains a comma splice?
    Brandon will write the document but Alicia will proofread it.
    Brandon will write the document Alicia will proofread it.
    Brandon will write the document; however Alicia will proofread it.
    None of these choices
    Question 18
    Which of the following is done during Phase 2 of the writing process?
    Adapting
    Revising
    Analyzing
    Organizing
    Question 19
    Complete sentences
    have subjects.
    have verbs.
    make sense.
    All of these choices.
    Question 20
    Sensitive messages that deliver bad news should usually be organized
    in an indirect pattern.
    by geographical area.
    in a direct pattern.
    in a pivoting pattern

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